Shipping policy

Last update: 01.01.2020

Please read our shipping policy carefully before making a purchase at [Hobby Dream]. This policy describes how we manage the sending of products acquired through our website [www.hobbydream.ch].

Order processing

Orders are processed within [1-3] business days after receiving payment. Orders will not be processed or sent on weekends or holidays.

National and international shipping

We offer national and international shipping for most of our products. The shipping cost and delivery times will vary depending on the destination and the selected shipping method during the payment process.

Shipping methods

We offer several shipping methods, including standard shipping, express shipping and urgent shipping. Estimated delivery times and shipping costs for each method will be provided during the payment process.

Delivery times

The estimated delivery times vary according to the recipient's location and the selected shipping method. Please keep in mind that delivery times are estimates and we do not guarantee delivery on a specific date.

Shipping Address

It is the customer's responsibility to provide a precise and complete shipping address when ordering. We are not responsible for the packages sent to incorrect or incomplete directions provided by the client.

Shipping monitoring

We will provide a tracking number once your order has been sent. You can use this tracking number to track the progress of your online shipping.

DELIVERY IN DELIVERY

Sometimes, delivery delays may occur due to circumstances outside our control, such as adverse climatic conditions, logistics problems or customs delays. We are not responsible for these delays, but we will do everything possible to help you solve any problem that may arise.

Lost or damaged shipments

In the event that your package is lost in transit or arrives damaged, please contact us as soon as possible so that we can solve the problem. We will ask you to provide additional information and, if necessary, submit a claim to the shipping company.

Contact

If you have any questions about our shipping policy, please contact us: